Caring about the people you lead is one of the keys to getting the best possible performance from them. The best leaders care about the conditions their colleagues are working in. They care about their morale. They care what individuals are feeling. And they care how well everyone is working together.
Twenty-five years ago, a book called A Passion for Excellence contained a powerful example of what it’s like when a hardened leader cares deeply about his people. It was a speech by Melvin Zais, a U.S. Army General to senior officers at a staff college: Continue reading →